Manage stress in the workplace

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Participant Guide

Trainer Manual

Unit Information about the BSBWOR403 training material in this resource


This unit describes the skills and knowledge required to identify signs and sources of stress within job roles and according to key performance indicators (KPIs). Management strategies to aid recovery from stressful situations are also essential.

It applies to individuals who work at a managerial level, have excellent communication skills and apply knowledge of organisational policies, occupational health and safety (OHS) and other relevant legislation.

Unit mapping information

This unit supersedes BSBWOR403A Manage stress in the workplace

Licensing, legislative, regulatory or certification requirements

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Foundation skills

This unit contains foundation skills

Unit sector or competency field

Industry Capability—Workplace Effectiveness

Prerequisite, co-requisite or interdependent assessment of units

None specified.

Assessment conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:

  • workplace equipment and resources

  • organisational policies and procedures for stress management

  • relevant legislation on health and safety

  • case studies and, where possible, real situations

  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.