BSBWRK411

Support employee and industrial relations procedures

Release 1

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Participant Guide

Trainer Manual

Unit Information about the BSBWRK411 training material in this resource

Application

This unit describes the skills and knowledge required to communicate and implement industrial relations policies and procedures to effectively represent organisations/employers.

It applies to individuals who work in support positions, assisting others in dealing with industrial relations conflicts and issues.

Unit mapping information

This unit supersedes BSBWRK411A Support employee and industrial relations procedures

Licensing, legislative, regulatory or certification requirements

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Foundation skills

This unit contains foundation skills

Unit sector or competency field

Workforce Development—Workplace Relations

Prerequisite, co-requisite or interdependent assessment of units

None specified.

Assessment conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – workplace relations field of work and include access to:

  • relevant legislation, regulations, standards and codes

  • relevant workplace policies and procedures

  • case studies, and where possible, real situations

  • interaction with others

Assessors must satisfy NVR/AQTF assessor requirements.