Support employee and industrial relations procedures
Unit Information about the BSBWRK411 training material in this resource
This unit describes the skills and knowledge required to communicate and implement industrial relations policies and procedures to effectively represent organisations/employers.
It applies to individuals who work in support positions, assisting others in dealing with industrial relations conflicts and issues.
Unit mapping information
This unit supersedes BSBWRK411A Support employee and industrial relations procedures
Licensing, legislative, regulatory or certification requirements
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
This unit contains foundation skills
Unit sector or competency field
Workforce Development—Workplace Relations
Prerequisite, co-requisite or interdependent assessment of units
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – workplace relations field of work and include access to:
relevant legislation, regulations, standards and codes
relevant workplace policies and procedures
case studies, and where possible, real situations
interaction with others
Assessors must satisfy NVR/AQTF assessor requirements.